Global Customer Experience Trends and Best Practices
New customer buying habits across diverse cultures and geographies are driving businesses throughout the world to rethink the customer experience. Four best practices define a new approach. Businesses must reach out across any and all channels that customers happen to be using and formulate a real-time, contextualized, and personalized experience that is enriched with information gathered in real time. Read this analyst report to learn why organizations that deftly leverage mobile, social, and advanced analytics technologies and techniques will ensure a leading position in the competitive pack.