How to Provide Global Service
To meet the demands of an increasingly globalized world, companies of all sizes are finding that they need global customer support. The "follow-the-sun" model that provides 24/7/365 support was once only feasible for large companies with offices in different time zones. However, today, even small and mid-sized companies can provide outstanding, round-the-clock support.
The key to success is in understanding the variety of ways to provide global customer support. Download this eBook from Zendesk for insights into:
The factors to consider about your team and your customer's needs before going global
What questions you should be asking about your company
Choosing an approach to global support that suits your needs
Download How to Provide Global Support to learn more key considerations and best practices for providing global customer support.