Top White Papers
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The New Reality for Customer Engagement
On-Demand Webinar
Evolving customer expectations and technologies are disrupting how traditional contact centers operate. Omnichannel communication, intelligent automation, artificial intelligence (AI) and case management are merging to forever change how organizations service their customers. Are you ready?
Watch this webinar to hear featured speaker Craig Le Clair of Forrester Research provide insights on how the confluence of these technologies are redefining enterprise operations and transforming the customer experience.
Join us for expert insights on:
• Why case management is central to effective service
• How to improve efficiency and customer experience with intelligent automation
• How AI is transforming customer engagement
• The benefits of embedding robotics to digitize interactions
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The Enterprise Cloud Management Landscape Report 2018
How Do The World's Largest Companies Approach Multi-Cloud? Scalr recently sponsored an independent, third-party survey conducted with IT leaders in enterprises with over $500M in annual revenue.
Some of the questions asked:
• What are the biggest concerns of a multi-cloud strategy?
• What platform is most likely to be used for both Dev and Prod?
• What are the key drivers for a hybrid or multi-cloud strategy?