Call Center Management Whitepapers and Ebooks

This sections provides whitepapers on Call Center Management that details on trends, analysis and latest happenings in the industry.

Sponsored Listings

Forrester on Fusion
This analyst report examines Applications Unlimited and Oracle Fusion Applications, framed by the results of a Forrester Research, Inc., survey of Oracle customers and Oracle's recent financial results.
Application Failures Create Headlines: How to Make Sure YOUR Company is not Front Page News
On Demand Webcast Today's IT organizations are encountering a dilemma. On the one hand, applications are more complex than ever. On the other, the price of application failure continues to escalate. Application outages are reported in the Twittersphere before IT organizations are even aware there's a problem. Outages make the online news and, in the worst case scenario, "front page" headlines. Increasingly diverse and interconnected application environments are challenging everything we thought we knew about Application Performance Management. However, recent advances in management strategies and tools are providing provide new techniques for effectively managing modern application ecosystems.
Harness the Power of Data Visualization to Transform Your Business
Today, data is generated faster than it can be consumed and digested, making it challenging for small to mid-size organizations to extract maximum value from this vital asset. Savvy companies are moving beyond static spreadsheets and reports by harnessing the power of data visualization to find and share insights hidden in their data. This white paper explores the failings of traditional reporting tools, and explains how the adoption of advanced data visualization can dramatically improve everyday processes and results.
Avoiding ERP Implementation Pitfalls
Implementing a new ERP system can be the answer to your prayers, or your worst nightmare. Stay aware of the pitfalls with this up-to-date white paper. It details business issues, technical issues, and planning strategies to help you avoid potential roadblocks to successful implementation and integration with your business. Don't let your new ERP system get the better of you and your business. Download this complimentary white paper now!
Who Are You? Managing Identity and Access in a Socially Connected BYOD World
Available On-Demand Original Event Date: May 16, 2013 For all the bottom-line benefits of BYOD and the consumerization of IT, the challenges of managing identify and access for the explosion of devices – and their users – has been a great one. With employees integrating social networks like LinkedIn and Facebook as part of their business regimen, the opportunities for introducing problematic software into the enterprise has grown exponentially. With an increasing number of users relying on multiple devices – PCs, smartphone and tablets – to get their jobs done the number of authorized, guest and "unknown" logins to your network are no doubt growing out of control. How can you tame the identity beast while keeping users, clients and partners safely connected – and keeping the bad guys out? Join this timely eSeminar sponsored by CDW to learn about the latest methodologies and best practices to create and automatically enforce 21st century identity and access polices that give you visibility into what's happening on your network now, and tools to ensure only trusted devices and users have access to sensitive data. Attendees will learn: Where today's identity and access threats are coming from Methods for managing and monitoring guests on the wired or wireless network Whether "non-user" devices like cameras and sensors are safe or being "spoofed" Where to start to ensure policies are enforced and users are safe from themselves Register now for this complimentary event, and bring your questions for our expert to address during the live Q&A following the presentation. Speakers: Shiloh Jackson - Solutions Architect, CDW Michael Krieger - VP, Market Experts Group, Ziff Davis Enterprise

Top White Papers

Avoiding ERP Implementation Pitfalls
Implementing a new ERP system can be the answer to your prayers, or your worst nightmare. Stay aware of the pitfalls with this up-to-date white paper. It details business issues, technical issues, and planning strategies to help you avoid potential roadblocks to successful implementation and integration with your business. Don't let your new ERP system get the better of you and your business. Download this complimentary white paper now!
Delivering on IT Transformation: Converged Infrastructure Drives Cost Down and Efficiency Up
Live Event Date: June 4, 2013 @ 2:00 p.m. ET / 11:00 a.m. PT The changes in the world of IT have been dramatic. Thanks to the proliferation of Cloud Computing in all its flavors, virtualization is now the norm for both server and storage in many organizations. But virtualization alone can't deliver on the true promise of Converged Infrastructure - that of providing all of IT "as a Service" with the simplicity and efficiency that you'd expect from any public cloud offering. How can you reduce the burden of managing infrastructure, and allow IT staffer to focus on what counts - delivering bottom-line results? Join this important eSeminar to hear from infrastructure experts at CDW who will demonstrate how the latest developments from HP greatly improve efficiency and reduce provisioning burden for storage and systems. Attendees will hear from seasoned professionals who will discuss: How datacenter architectures are evolving to take advantage of new tools Why and how to tailor your storage environment to align with your applications and servers How tools like de-duplications now allow remote replication and remote storage for almost any applications Which type of storage is most cost-effective for your application types and company size How to embrace change and manage growth - even in remote and branch offices - with ease Organizations across the globe are finding new ways to become more efficient and continue to "Do More with Less". Register now for this event and learn where to start today to achieve these benefits in your organization. Attend this live eSeminar and be automatically entered to win a new iPad! Official Rules for more details.