HD Voice Whitepapers and Ebooks
This sections provides whitepapers on Hd Voice that details on trends, analysis and latest happenings in the industry.
-
The Pitfalls of TCPA and Its Impact on Your Business: Up-Selling, Telemarketing & CollectionsTime/Date: April 29, 2014 @ 11:30 a.m. EDT / 16:30 BST The Telephone Consumer Protection Act (TCPA) of 1991 was intended to curb telemarketing and avoid transferring costs to consumers at a time where cell phones typically included fees for incoming calls. Today, TCPA spans autodialing, texting, calls to cell phones, faxing, certain landline calls, express consent and more. Join us for this live Web event where our guests Mike Bevel, Editor of InsideARM, Martha Buyer, telecommunications attorney, and Interactive Intelligence Product Manager Chad McCormick will help you navigate TCPA's increasingly complex governance so you can improve adherence, while maximizing performance. An extensive Q&A will follow the Web presentation, during which Bevel, Buyer and McCormick will answer live audience questions. -
IP Phone System Comparison ChartDownload this handy comparison chart of IP phone systems for businesses of all sizes and get started with the research to implementing new voice communications today. -
Designing a Defense for Mobile AppsMobile apps may be a threat, but they don't have to be. Download this whitepaper to review the various considerations for defending mobile applications—from the mobile application architecture itself to the myriad testing technologies needed to properly assess mobile applications risk. -
5 Steps to Mastering Sales Performance(5 part webinar series)Webinar Series Part 2:Back to the Drawing Board – Optimizing Territories and QuotasTuesday, April 15, 2014 @ 1:00 p.m. EDT / 10:00 a.m. PDT The ability to effectively set sales goals, assign quotas and territories, bring new people on board and quickly make adjustments to the sales force is often crucial to success—and to the field experience! But for sales operations leaders, managing the administrative processes, systems, data and various departments to get it all right can often be difficult, inefficient and manually intensive. Register for this webinar and learn how you can: Align sales goals, quotas and territories with sales models, KPI's and management commitments. On-board and administer sales reps and managers to drive a better field experience and greater operational efficiency. Choose the best solutions to manage and administer quotas, territories and sales representatives. Speakers: Hassan Mahmood Partner Compensation Analytics Bill Sorenson Partner Compensation Analytics Kevin Gray Product Marketing Manager, Sales Performance Management IBM Business Analytics -
What You Need to Know About Cloud Backup: Your Guide to Cost, Security, and FlexibilityThe impact of a data loss event can be significant. Real-time data is essential to remaining competitive. Many companies can no longer afford to rely on a truck arriving each day to take backup tapes offsite. For most companies, a cloud backup and recovery solution will eliminate, or significantly reduce, IT resources related to the mundane task of backup and allow your resources to be redeployed to more strategic projects. The cloud - can now be comfortable for you – with 100% recovery from anywhere all the time. For more assurances on cloud backup, its security, affordability and flexibility, download this paper that addresses the most common questions that enterprises are asking about cloud backup, to help you determine what role a cloud backup, recovery and restore solution can have in your business.
Top White Papers
-
Data on the Move = Business on the Move
It's not unusual for a company to use a variety of formal and informal file-sharing methods. Many methods are fraught with significant operational, financial, and legal risks in addition to other potentially negative business consequences. Strategic managed file transfer (MFT) software and services help connect the business "dots" between the various ad hoc and more systematic ways that files are moved. Read this white paper to learn how the right MFT solution, can bring order, structure, and, importantly, visibility to complex, large data and file transfer environments.
"Data on the Move = Business on the Move" is the property of GlobalSCAPE
-
Help Desk Best Practices
A help desk is critical to the operations of an IT services business. As a centralized intake location for technical issues, it allows for a responsive and timely solution to get clients and their staff back to business as usual. In addition to handling immediate IT issues, a help desk performs several proactive tasks to ensure clients' IT systems remain operational and downtime is minimized. Thus, utilizing a help desk and following best practices can improve the productivity, efficiency and satisfaction of both clients and the IT service provider. Download the Help Desk Best Practices eBook for tips on implementing a best practice help desk in your IT services business.
