HD Voice Whitepapers and Ebooks

Live Event Date: June 20, 2013 @ 2:00 p.m. ET / 11:00 a.m. PT From marketing to IT, message deliverability affects every aspect of your business. Success of your business could well rest upon the performance of your messages and whether or not they are getting into the inbox. Our guest, Forrester Research, will share their latest benchmarking data on email deliverability and best practices for success. Learn how you can automate some of these challenges, including the ever-changing ISP constraints. Kiersti Esparza, from Marketo, will share how Marketo is mitigating many of these obstacles today. What you'll learn: What do we mean when we talk about "deliverability" How messaging deliverability impacts your business Steps you can take today to improve your company's deliverability Speakers: Elizabeth Komar, Associate Analyst, Forrester Research, Inc. Kiersti Esparza, Sr. Email Delivery Strategy & Compliance, Marketo, Inc. Mike Hillyer, Senior Director Global Solutions Consulting, Message Systems Attend this live eSeminar and be automatically entered to win a new iPad! Official Rules for more details.

Download this handy comparison chart of IP phone systems for businesses of all sizes and get started with the research to implementing new voice communications today.

Provisioning Manager Express simplifies the task of adding, modifying, and deleting user configurations into one simple web-based interface. It standardizes and simplifies the device management process, decreasing the margin of error and increasing system continuity. Any resource with security permission can manage the process of provisioning users in Cisco Unified Communications Manager — no experience or certification required — resulting in real-world returns on investment in as little as one year. To test-drive Provisioning Manager Express yourself, check out this free 30-day software trial today! By downloading this asset, you agree to be contacted by a Fidelus representative.

Small and mid-size organizations (SMBs) are encountering a transition in their businesses, and they must react to the new way of working to stay competitive in an increasingly global and virtual marketplace. Employees don't just need to communicate — in this increasingly flat marketplace, they need to collaborate. This white paper details the benefits of video conferencing for SMBs, highlights use cases for specific industries and personnel, compares merits of premises-based systems vs. hosted services, and identifies the key elements to look for in a business-grade video conferencing provider.

Hear Why CareFirst BCBS is Switching to a SIP-based Contact Center Event Date and Times: Wednesday May 29, 2 PM Eastern / 11 AM Pacific Wednesday May 29, 3 PM British Summer Time Traditional ACD vendors continue to struggle with their product roadmaps – stuck between the legacy hardware of the past and the open software of the present and the future. If your ACD-based contact centre has become a road block for adding capacity or adding channels such as social media and mobile, you might want to think about making the switch to a SIP-based Contact Centre solution. Hear Why and How CareFirst BCBS is Switching to SIP CareFirst BlueCross BlueShield, a US based healthcare insurer, made the decision to migrate from its legacy ACD/PBX based contact centre to a SIP-based contact centre. High outages, high maintenance costs, lack of flexibility, lack of end-to-end high availability, and complex upgrades were some of the key reasons why they made this decision. In this webinar our guest speaker, Troy Ridgley, will share the CareFirst story and talk about why and how Carefirst is making the switch to SIP. Register now for this webinar. You will also learn: Why queue based routing doesn't work in today's contact centre environment How hardware ACD's can be a dead end towards consistent multi-channel customer experience How you can reduce costs by migrating to a SIP based contact centre All participants will receive a complimentary OVUM white paper titled "Prepare Contact Centres for the Future With SIP"