Open Source Telephony Whitepapers and Ebooks

This sections provides whitepapers on Open Source Telephony that details on trends, analysis and latest happenings in the industry.

Sponsored Listings

IP Phone System Comparison Chart
Download this handy comparison chart of IP phone systems for businesses of all sizes and get started with the research to implementing new voice communications today.
Webinar: Should You "Switch-Off" Your ACD?
Hear Why CareFirst BCBS is Switching to a SIP-based Contact Center Event Date and Times: Wednesday May 29, 2 PM Eastern / 11 AM Pacific Wednesday May 29, 3 PM British Summer Time Traditional ACD vendors continue to struggle with their product roadmaps – stuck between the legacy hardware of the past and the open software of the present and the future. If your ACD-based contact centre has become a road block for adding capacity or adding channels such as social media and mobile, you might want to think about making the switch to a SIP-based Contact Centre solution. Hear Why and How CareFirst BCBS is Switching to SIP CareFirst BlueCross BlueShield, a US based healthcare insurer, made the decision to migrate from its legacy ACD/PBX based contact centre to a SIP-based contact centre. High outages, high maintenance costs, lack of flexibility, lack of end-to-end high availability, and complex upgrades were some of the key reasons why they made this decision. In this webinar our guest speaker, Troy Ridgley, will share the CareFirst story and talk about why and how Carefirst is making the switch to SIP. Register now for this webinar. You will also learn: Why queue based routing doesn't work in today's contact centre environment How hardware ACD's can be a dead end towards consistent multi-channel customer experience How you can reduce costs by migrating to a SIP based contact centre All participants will receive a complimentary OVUM white paper titled "Prepare Contact Centres for the Future With SIP"
Mobile Video Collaboration: The New Business Reality
A new business reality is emerging across all segments of the business spectrum, and it is creating opportunity and challenges that must be considered and planned for today. The new reality is the product of the convergence of mobility, video, and collaboration, driven by three megatrends: the consumerization of IT, the increasing prevalence of videoconferencing, and the technology advances in mobile video. This executive brief discusses these trends, presents IDC's analysis of their impact on the business market, and advises action on the path forward.
Provisioning Manager Express
Provisioning Manager Express simplifies the task of adding, modifying, and deleting user configurations into one simple web-based interface. It standardizes and simplifies the device management process, decreasing the margin of error and increasing system continuity. Any resource with security permission can manage the process of provisioning users in Cisco Unified Communications Manager — no experience or certification required — resulting in real-world returns on investment in as little as one year. To test-drive Provisioning Manager Express yourself, check out this free 30-day software trial today! By downloading this asset, you agree to be contacted by a Fidelus representative.
Who Are You? Managing Identity and Access in a Socially Connected BYOD World
Available On-Demand Original Event Date: May 16, 2013 For all the bottom-line benefits of BYOD and the consumerization of IT, the challenges of managing identify and access for the explosion of devices – and their users – has been a great one. With employees integrating social networks like LinkedIn and Facebook as part of their business regimen, the opportunities for introducing problematic software into the enterprise has grown exponentially. With an increasing number of users relying on multiple devices – PCs, smartphone and tablets – to get their jobs done the number of authorized, guest and "unknown" logins to your network are no doubt growing out of control. How can you tame the identity beast while keeping users, clients and partners safely connected – and keeping the bad guys out? Join this timely eSeminar sponsored by CDW to learn about the latest methodologies and best practices to create and automatically enforce 21st century identity and access polices that give you visibility into what's happening on your network now, and tools to ensure only trusted devices and users have access to sensitive data. Attendees will learn: Where today's identity and access threats are coming from Methods for managing and monitoring guests on the wired or wireless network Whether "non-user" devices like cameras and sensors are safe or being "spoofed" Where to start to ensure policies are enforced and users are safe from themselves Register now for this complimentary event, and bring your questions for our expert to address during the live Q&A following the presentation. Speakers: Shiloh Jackson - Solutions Architect, CDW Michael Krieger - VP, Market Experts Group, Ziff Davis Enterprise

Top White Papers

Advanced CRM: Answering Unique Business Needs
Off the rack CRM doesn't fit every business. Are you better off with a customized solution that addresses your unique business challenges? This new white paper will help you decide if a more advanced solution is worthwhile. Our CRM expert gives you an honest breakdown of general and customized CRM information, including: Customized CRM considerations Pros and cons of a customized system Business requirements for any CRM system And more! Customized CRM may be the answer for your company...or may not be. Download and read Advanced CRM: Answering Unique Business Needs to find out now.
Who Are You? Managing Identity and Access in a Socially Connected BYOD World
Available On-Demand Original Event Date: May 16, 2013 For all the bottom-line benefits of BYOD and the consumerization of IT, the challenges of managing identify and access for the explosion of devices – and their users – has been a great one. With employees integrating social networks like LinkedIn and Facebook as part of their business regimen, the opportunities for introducing problematic software into the enterprise has grown exponentially. With an increasing number of users relying on multiple devices – PCs, smartphone and tablets – to get their jobs done the number of authorized, guest and "unknown" logins to your network are no doubt growing out of control. How can you tame the identity beast while keeping users, clients and partners safely connected – and keeping the bad guys out? Join this timely eSeminar sponsored by CDW to learn about the latest methodologies and best practices to create and automatically enforce 21st century identity and access polices that give you visibility into what's happening on your network now, and tools to ensure only trusted devices and users have access to sensitive data. Attendees will learn: Where today's identity and access threats are coming from Methods for managing and monitoring guests on the wired or wireless network Whether "non-user" devices like cameras and sensors are safe or being "spoofed" Where to start to ensure policies are enforced and users are safe from themselves Register now for this complimentary event, and bring your questions for our expert to address during the live Q&A following the presentation. Speakers: Shiloh Jackson - Solutions Architect, CDW Michael Krieger - VP, Market Experts Group, Ziff Davis Enterprise