Discover How Proactive Customer Communication Fuels Omnichannel Engagement
Featuring Art Schoeller, VP and Principal Analyst, at Forrester Research
Live Event Date: November 9, 2016 @ 10 AM PT / 1 PM ET
Being "proactive" with your customers is not enough to survive in the market today. The truth is, organizations that understand how to engage customers on their preferred channels will create contextual, and relevant experiences for customers. Plus, they will see the financial impact of nurturing long-term customer loyalty.
Join our guest speaker Art Schoeller, VP and Principal Analyst, at Forrester and John Tallarico, VP of Product Management, at Genesys during this live webinar. They'll share proactive communication research results and customer examples, including:
Global statistics on customer usage, benefits, and a definitive maturity model of proactive customer communication
How proactivity is essential for firms who wish to become customer-obsessed
Detailed success story and recommendations for how to integrate proactive customer communication into your omnichannel engagement strategy