What Role Should Third-Party Support Play in Your Postmodern ERP Strategy?
According to Gartner, ERP remains a high priority for CIOs, ranking as their No. 4 priority in Gartner's 2016 CIO survey. On-premise ERP application(s) will remain in place as part of the ERP portfolio for many organizations, but the amount of IT budget spent on sustaining the on-premises solution will need to shrink as funds shift toward new investments.
The Gartner report highlights key decision-making criteria for considering a switch to independent support including:
How much further development, rollout and upgrade activity is planned for the application, if any
How satisfied the users and IT are with the vendor's support services
Whether there are third-party vendors with a proven track record for supporting the vendor's software
Download the full report for full analysis, a case study, and Gartner's recommendations.