IT Support Whitepapers and Ebooks

Driving Enterprise Chatbot Adoption

The enterprise chatbot landscape is undergoing a significant shift, driven by the transformation to the digital workplace. Enterprise interest in chatbots is accelerating as a result of the need to deliver on the twin mandates of user experience and productivity. According to Everest Group, about 70% of large enterprises believe that virtual service desk agents will be the primary point of contact for their service desk operations by 2020.    Read the latest report by Everest Group to learn more about how to drive Digital Workplace strategy with the next-gen Enterprise Chatbots. The Everest Group whitepaper provides unparalleled insights on how to adopt virtual assistance model to transform your enterprise IT. The report:   • Delineates the benefits of chatbot adoption. • Examines the current state of enterprise chatbot adoption. • Introduces the key features and lifecycle of a user-centric chatbot. • Suggests best practices for enterprises as they expand their chatbot adoption.

Forrester Study: What It Takes To Be A Leader In B2B eCommerce

Digital commerce is becoming a central strategy for driving core B2B business priorities — from increasing revenue to improving overall customer satisfaction and loyalty. But, new commissioned research conducted by Forrester Consulting finds that only 26% of B2B companies have fully implemented best practices that correlate with greater success in achieving these goals.   Download this Forrester Study to learn:   How to assess the maturity level of your eCommerce operations; Best practices for structuring your organization to drive eCommerce success; Critical capabilities to look for in B2B eCommerce solutions; Top tactics used by leading B2B businesses to transform their digital buying experiences.