IT Support Whitepapers and Ebooks

Off the rack CRM doesn't fit every business. Are you better off with a customized solution that addresses your unique business challenges? This new white paper will help you decide if a more advanced solution is worthwhile. Our CRM expert gives you an honest breakdown of general and customized CRM information, including: Customized CRM considerations Pros and cons of a customized system Business requirements for any CRM system And more! Customized CRM may be the answer for your company...or may not be. Download and read Advanced CRM: Answering Unique Business Needs to find out now.

In Hollywood, nothing is more chic than analytics. On TV shows like CSI and in films like Iron Man, the industry's most iconic stars depend upon data to help solve crimes or thwart world destruction. In the real world, we need information to help drive decisions. But for most business users, the crux of the big data problem is uncovering the most relevant data when you need it. This white paper describes a new class of business intelligence technology designed to be highly visual and much more user-driven so business and technology users can more quickly uncover insights and speed action.

Spend Less and Get More with Today's New Unified Enterprise IT Monitoring Solutions Live Event Date: May 28, 2013 @ 2:00 pm ET / 11:00 am PT Did you know that the majority of companies using Big 4 Monitoring and IT systems management tools are dis-satisfied with the value they receive? In fact, dis-satisfied is putting it nicely. Why? It's simple: the Big 4 monitoring frameworks are outdated, over-priced, require costly maintenance, and don't help IT improve services enough to justify their huge investment. Do you have an expensive to run, hard to use, and clunky monitoring framework that just isn't helping your IT department get productive, proactive and efficient? Join us for an educational eSeminar on how easy it can be to increase the performance of your IT organization with a next generation IT monitoring solution. Learn: How much your Big 4 tools are really costing you. What you can expect from the next generation of IT monitoring solutions. How you can make the transition, reduce costs & improve IT performance. Attend this live eSeminar and be automatically entered to win a new iPad! Official Rules for more details.

Available On-Demand Original Event Date: May 16, 2013 For all the bottom-line benefits of BYOD and the consumerization of IT, the challenges of managing identify and access for the explosion of devices – and their users – has been a great one. With employees integrating social networks like LinkedIn and Facebook as part of their business regimen, the opportunities for introducing problematic software into the enterprise has grown exponentially. With an increasing number of users relying on multiple devices – PCs, smartphone and tablets – to get their jobs done the number of authorized, guest and "unknown" logins to your network are no doubt growing out of control. How can you tame the identity beast while keeping users, clients and partners safely connected – and keeping the bad guys out? Join this timely eSeminar sponsored by CDW to learn about the latest methodologies and best practices to create and automatically enforce 21st century identity and access polices that give you visibility into what's happening on your network now, and tools to ensure only trusted devices and users have access to sensitive data. Attendees will learn: Where today's identity and access threats are coming from Methods for managing and monitoring guests on the wired or wireless network Whether "non-user" devices like cameras and sensors are safe or being "spoofed" Where to start to ensure policies are enforced and users are safe from themselves Register now for this complimentary event, and bring your questions for our expert to address during the live Q&A following the presentation. Speakers: Shiloh Jackson - Solutions Architect, CDW Michael Krieger - VP, Market Experts Group, Ziff Davis Enterprise

Quest Software, now a part of Dell Active Directory (AD) disasters, such as a complete forest failure, can be absolutely devastating to your company's bottom line, and your professional reputation. Knowing what to look for and being proactive and prepared for the possibility of catastrophic forest-wide AD failures is the key. In this informative white paper, Active Directory expert Gary Olsen takes you through typical scenarios and potential causes of forest failures. More importantly, you'll discover the easy-to-implement backup and recovery strategies that can save the day, and your career.