Frost & Sullivan—Genesys Wins the 2014 North American Award for Cloud Customer Contact Solutions
Genesys has been able to apply the best of all strategic approaches in moving to the cloud. It has acquired assets to bypass the long R&D process required to build from scratch, yet skillfully planned a phased integration to provide customers with functionality they need quickly. It also has followed an aggressive development plan to deliver multiple releases per quarter to continue to enrich its cloud offerings for customers. For these reasons, Frost & Sullivan is pleased to present Genesys with the 2014 Cloud Contact Center Solutions Company of the Year Award.
For the Company of the Year Award, the following criteria were used to benchmark performance against key competitors:
Growth Strategy Excellence
Growth Implementation Excellence
Degree of Innovation with Products and Technologies
Leadership in Customer Value
Leadership in Market Penetration
Read the full Best Practices Research report for details.