IT Support Whitepapers and Ebooks
This sections provides whitepapers on It Support that details on trends, analysis and latest happenings in the industry.
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How IT Leaders Are Unlocking the Value of Enterprise MobilityLive Event Date: May 20, 2014 @ 1:00 p.m. ET / 10:00 a.m. PT In a recent survey, 100% of IT leaders reported that they plan to distribute mobile applications to help increase employee productivity within the next two years. Join Dan Woods, Editor and CTO of CITO Research, and Alan Murray, SVP of Products at Apperian, as they breakdown the results of this survey and discuss how enterprises can use the mobile application lifecycle to unlock the value of enterprise mobility. In this eSeminar, you will learn: HHow your peers believe they will get the most out of enterprise mobile apps and which apps will transform today's enterprise What IT leaders biggest mobile challenges are, and what are they trying to achieve from their mobility investments How you can use a mobile app lifecycle to overcome the security and adoption concerns associated with enterprise mobility today Register for this eSeminar today to benchmark yourself against your peers and learn how to move ahead by adoption implementing a mobile application lifecycle. Attend this live eSeminar and be automatically entered to win a new iPad Air! Official Rules for more details. -
The Case for Enterprise Mobile Application ManagementSymantec webcast with guest speaker, Christian Kane from Forrester Research, Inc. Apps are the engines behind today's mobile work and life styles. But as enterprises and end-users become more dependent on apps for professional and personal functions, enterprises need an easy way to ensure security on any device, company-owned or BYOD. Watch the Symantec webcast to learn more about mobile application management. -
Lenovo Recommends 15 Steps to Reducing Security Risks in Enterprise MobilityThe risk of data loss and security breaches from mobile computing is substantial. The good news is that organizations can still reap the benefits of mobile computing by combining sound security policies with end user training, intelligent device selection and by taking steps to secure their most valuable data. Read this checklist to identify 15 key steps to take to identify aspects of your current mobile security plans that may need more attention and minimize the potential for security breaches and loss of data associated with mobile devices. Sponsored by Lenovo and Intel -
Smart Processes for Mobile: BPM from Wherever You AreOn-demand Event Event Date: April 1, 2014 Technologies are converging, promising a future where you can practice process improvement from virtually anywhere. Mobile devices provide a powerful platform for business process management (BPM) and operational decision management (ODM), whether you're modifying an internal policy or improving customer interactions. Join the next wave of process improvement. Hear a lively panel discussion exploring how mobile technologies can transform operations to provide convenient and smart experiences for your customers. Learn how mobile solutions take advantage of various forms of process-improvement techniques. Find out how to identify the specific areas in your business where mobile and process technology can build greater customer engagement and increase employee productivity. What you will learn: The current state of process improvement, and where it's heading How mobile technology can make BPM and ODM more productive, and more responsive Secrets of successful real-world case studies How you can get started with process improvement right now Featured Speakers: Clay Richardson, Forrester Research, Inc. guest analyst Deepak Elias, IBM product manager Paul Gillin, IT Business Edge moderator -
Tablet Computing Options: Business-Ready Solutions for Mobility and Ease of UseLive Event Date: April 23, 2014 @ 1:00 p.m. ET / 10:00 a.m. PT Today's workforce is on the move – and that mobility extends throughout the workplace, on the road to home and back. With the demand for powerful and light tablet computers permeating business, what are the features and platforms that get the most done while integrating with our existing infrastructure? Join this eSeminar to hear CDW experts dish on the newest crop of business-focused tablets from the likes of Samsung, Lenovo and HP. Attendees will learn what to look for when planning their next tablet purchase, and how to deliver the platforms that will keep both IT and employees happy. Attend this live eSeminar and be automatically entered to win a new iPad Air! Official Rules for more details.
Top White Papers
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InfoTech Email & Content Archive Vendor Landscape
In its latest email archiving report, Info-Tech Research Group acknowledged CommVault for its "holistic content archiving solution" that offers extensive feature functionality for email archiving. Read the Info-Tech Email Archiving Vendor Landscape and learn why CommVault ranks as a 'Champion.'
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Help Desk Best Practices
A help desk is critical to the operations of an IT services business. As a centralized intake location for technical issues, it allows for a responsive and timely solution to get clients and their staff back to business as usual. In addition to handling immediate IT issues, a help desk performs several proactive tasks to ensure clients' IT systems remain operational and downtime is minimized. Thus, utilizing a help desk and following best practices can improve the productivity, efficiency and satisfaction of both clients and the IT service provider. Download the Help Desk Best Practices eBook for tips on implementing a best practice help desk in your IT services business.
