Network Types Whitepapers and Ebooks
This sections provides whitepapers on Network Types that details on trends, analysis and latest happenings in the industry.
-
The Artificial Intelligence of ThingsFrom consumer wearable devices to industrial machines and heavy machineries, connected things can signal their environment, be remotely monitored, controlled – and increasingly, make decisions and take actions on their own. Unlock the full potential of Internet of Things (IoT) with artificial intelligence (AI). The real value happens when devices learn from their specific use and from each other. It happens when devices can adapt, change behavior over time and tune their responses based on what they learn. When you think IoT, think AI – that is, the artificial intelligence of things (AIoT). -
Smart Building Connectivity: Realize a More Reliable Building NetworkWhile unplanned outages are the most costly and visible aspect of network reliability, there are numerous others. In-building wireless communication, stable and dependable connections with Internet of Things (IoT) devices, and support for the variety of building management systems all require reliable network infrastructure. Read this guide to learn how a resilient, redundant, and intelligent network infrastructure can go a long way toward minimizing your chances of an unplanned outage and maximizing productivity across the entire enterprise.
Top White Papers
-
Your Contact Center Agents Don’t Have What They Need: How to Ensure a 360-Degree Customer View
On-Demand Webinar
For years, contact centers have strived for a complete customer view, but siloed data and the accumulation of point solutions has continued to deliver less than stellar experiences for customers and agents alike. In this webcast, hear from Appian Contact Center expert, Todd Marthaler and eWEEK Market Expert, Michael Kreiger on best practices to ensure customer service agents are armed with the exact data they need to deliver the very best customer experiences. You’ll discover:
• Why data from across your organization (not just your CRM) is critical to incorporate into your contact center
• How case management can drive higher customer satisfaction
• Best practices on continuous monitoring and improvement of your contact center experience
-
Responding to Data Center Outages: 6 Keys to Developing an Effective Response Plan
As technology continues to evolve and grow more complex, so do the crises that arise when things go wrong. The root causes of outages have also been shifting in recent years, with cybercrime alone increasing 20%. Data center outages are becoming costlier for organizations, both financially and in terms of brand image. It is crucial that every organization have a plan in place to ensure they are prepared to respond to data center disasters. Read this white paper to discover the six keys to being truly prepared for a data center outage.