Internet Protocol Whitepapers and Ebooks

5 Tips to Prepare for a Cybersecurity Audit

Whether you're facing a cybersecurity audit for the first time or are a veteran of the process, taking the necessary steps (along with a deep breath or two) will demonstrate your organization skills, preparedness, and a commitment to detail — all key to passing with flying colors! Are you confident that you're implementing and enforcing every mission-critical aspect of your cybersecurity plan? To ensure your audit goes smoothly, check out this easy-to-absorb infographic for five best-practice tips to help you prepare.

The New Reality for Customer Engagement

Live Event Date: May 31, 2018 @ 1:00 p.m. ET / 10:00 a.m. PT Evolving customer expectations and technologies are disrupting how traditional contact centers operate. Omnichannel communication, intelligent automation, artificial intelligence (AI) and case management are merging to forever change how organizations service their customers. Are you ready?   Attend this webinar to hear featured speaker Craig Le Clair of Forrester Research provide insights on how the confluence of these technologies are redefining enterprise operations and transforming the customer experience.   Join us for expert insights on: • Why case management is central to effective service • How to improve efficiency and customer experience with intelligent automation • How AI is transforming customer engagement • The benefits of embedding robotics to digitize interaactions   Attend this live eSeminar and be automatically entered to win a $300 Amazon gift card! Official Rules for more details.