Multi Protocol Label Switching Whitepapers and Ebooks

The New Reality for Customer Engagement

Live Event Date: May 31, 2018 @ 1:00 p.m. ET / 10:00 a.m. PT Evolving customer expectations and technologies are disrupting how traditional contact centers operate. Omnichannel communication, intelligent automation, artificial intelligence (AI) and case management are merging to forever change how organizations service their customers. Are you ready?   Attend this webinar to hear featured speaker Craig Le Clair of Forrester Research provide insights on how the confluence of these technologies are redefining enterprise operations and transforming the customer experience.   Join us for expert insights on: • Why case management is central to effective service • How to improve efficiency and customer experience with intelligent automation • How AI is transforming customer engagement • The benefits of embedding robotics to digitize interaactions   Attend this live eSeminar and be automatically entered to win a $300 Amazon gift card! Official Rules for more details.

Inside the Dark Web: Fraud Guides

The dark web is notorious for its nefarious listings. Drugs, guns, weapons, and terrorism tend to dominate discussions about the dark web. However, the dark web (as people tend to think about it) is mostly legal. That doesn't mean, though, that it's safe. This report explores an area of content seldom discussed outside of dark web criminal circles: fraud guides. These guides are widely available on dark web markets and typically provide information about exploiting people and processes for profit.