Best Practices in Detecting and Preventing Contact Center Fraud for Financial Services Firms
On-demand Event Event Date: June 30, 2015
Mitigating voice-facilitated fraud at contact centers is one of the biggest challenges facing financial institutions today. As fraud increases, contact centers have become the weakest link in the financial institutions security chain, and preventing fraud is of the highest priority for many financial firms.
Check out this upcoming eSeminar for an overview of best practices in detecting and preventing contact center fraud and caller authentication, along with a discussion of strategies to implement the right contact center technologies that can mitigate risks and improve customer experience at financial contact centers.
Art Goldberg, Director of Product Management, Level 3's Contact Center Business
Matt Anthony, Vice President of Marketing, Pindrop Security