Improve Patient Engagement and Profitability: Embrace Consumerism and New Technology
Date: Tuesday, November 11, 2014
Time: 11:30 AM Eastern Standard Time
Duration: 1 hour, 30 minutes
Legislation isn't the only thing triggering change in the U.S. healthcare industry. What's really causing healthcare providers to rethink how they do businesses is consumerism. Patients are now customers first. Their expectations for service are much higher. And given the new landscape of competition, healthcare providers are feeling the pressure to differentiate themselves through outreach, patient engagement and customer care - all "personalized."
This webcast for healthcare technology, operations, and contact center managers spotlights the technologies and best practices that can make customer interactions more patient-centric and cost-effective. We've even scheduled three industry authorities to discuss them.
Nancy Jamison, Principal Analyst, Information and Communication Technologies with Frost & Sullivan. Nancy will discuss key trends impacting healthcare providers, and how technology can make providers actual trendsetters.
Bill Ramalho, CIO/CTO of Fairfax Family Practice Centers and Virginia Surgery Associates, two leading medical care providers in Northern Virginia. Bill will share the four core principles of his organization's solution philosophy, and how contact center and business process automation have helped improve profitability, outreach and patient engagement. This philosophy continues to position the organization strongly in the current healthcare delivery environment.
Rachel Wentink, Senior Director, Business Automation Group for Interactive Intelligence. Rachel will share more customer use cases where providers have integrated the contact center platform with core systems like Epic to deliver personalized, cost-effective outreach and self-service.
The webcast will wrap up with an extensive Q&A, during which these three experts will answer attendee questions. Please join them.