Incident Lifecycle: It's More Than Just Acking
Following an IT incident through to resolution is more than just acknowledging an alert and restarting a server. The recent State of On-Call Report found that it takes most companies an average of 10-30 minutes to resolve an incident with an average of five people involved. Imagine how much money and time companies are spending to deal with incident resolution.
But what if you had a tool that offered solutions baked in? Or a tool that sent alerts to the right person or team every time? These are the kind of features that can set up an IT team for success, including making them more efficient and better able to collaborate.