Best Practice Webinar: Integrating Disparate Enterprise Systems for Omnichannel Customer Service
Event Date: Wednesday, February 10, 2016
11 AM PST/2 PM EST
Customer experience is the new, evolving competitive battlefield. This reality has different business units regularly proposing customer engagement projects based on point solutions.
If you are in IT or Contact Center Operations and are tasked with delivering these projects, managing complexity, rationalizing infrastructure, streamlining suppliers and ensuring a strategy that can withstand the test of time can be challenging.
Register now! This webinar will provide an IT perspective on:
The various systems including ERP, CRM, Contact Center and more, that play a role in the omnichannel customer service ecosystem
How to integrate existing systems with a future-proof contact center and deliver a seamless omnichannel customer experience
Key considerations for choosing the foundation for a system of engagement
Jeff Haslem, Chief Information Officer, Genesys
Jurgen De Becker, VP, Global Solutions Engineering, Genesys
Ken Jochims, Director, Product Marketing, Genesys