Improving Business Value of WAN Optimization
In 2007, IDC conducted 12 interviews with Riverbed Steelhead customers in order to assess their experiences after deploying the WAN optimization solution. Given that Riverbed Technology has added features and functionality to Steelhead over the past two years, IDC worked with Riverbed to update and add to this research by conducting eight additional in-depth interviews with Steelhead customers. In this study, as in the 2007 study, IDC found that customers were able to reduce IT costs, improve IT staff efficiency, increase availability for users, and trim time to market with new revenue-generating opportunities. Highlights from the updated IDC research are as follows: The aggregate analysis yields a three-year ROI of 457% and a payback period of 6.9 months. On average, customers avoided $979,973 in bandwidth costs annually. Customers have saved $782,740 on average annually by avoiding the purchase of new servers and tape backup equipment. Restore time has been improved by 83%, on average, since the deployment. IT operations benefits in server, network, and application management are equal to an average savings of 10.9 full-time equivalents (FTEs). The number of weekly help desk calls has been reduced by 17%. On average, each user has 15.3 hours of more productive per year.