Consulting Whitepapers and Ebooks
This sections provides whitepapers on Consulting that details on trends, analysis and latest happenings in the industry.
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Boost IT Visibility and Business Value with Service CatalogMany CIOs are being pressured to demonstrate the value of IT. Senior executives often question the investment in IT because they don't understand ITIL® or the value delivered by IT service management. Read this white paper to learn how creating a great service catalog can help alleviate these pressures, best practices for making your services easy to request while clearly communicating what the customer receives for each service, and avoid burdening customers with the details of service delivery, but make them easily accessible to IT. -
Driving Operational Excellence: Delivering Service Assurance in your Virtual EnvironmentLearn how your IT department can effectively and accurately meet the most stringent of service level agreements (SLAs) by employing virtual performance and operational tools to support your virtual environment - no matter its size. -
Why Recurring Revenue Success is All About Customer RelationshipsThe trend in businesses adopting recurring revenue models is transforming markets and creating new opportunities. This latest e-paper from Aria Systems explains how these businesses can take full advantage of this trend by developing a new mindset around effectively managing customer relationships. Recurring revenue businesses need solutions that can handle all that is required to support long-term, ongoing customer relationships. This e-paper covers the specific components that are necessary to effectively manage customers' experiences on an ongoing basis. With recurring revenue, managing customer relationships and experiences becomes critical for growth and profitability. This e-paper covers the key requirements of a recurring revenue management system that can effectively support customers and successfully grow revenue. -
InfoTech Email & Content Archive Vendor LandscapeIn its latest email archiving report, Info-Tech Research Group acknowledged CommVault for its "holistic content archiving solution" that offers extensive feature functionality for email archiving. Read the Info-Tech Email Archiving Vendor Landscape and learn why CommVault ranks as a 'Champion.' -
5 Application Management Mistakes that Doom VDI ProjectsWhen it comes to desktops – physical or virtual – it's all about the applications. Cloud-hosted virtual desktops are growing fast because you get local data center-class security and 24x7 access with the complete personalization and flexibility of your own desktop. Organizations make five common mistakes when it comes to planning and implementing their application management strategy. This eBook tells you what they are and how to avoid them, and offers real-life case studies on customers who didn't let their apps get in the way of virtual desktop infrastructure (VDI) success.
Top White Papers
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InfoTech Email & Content Archive Vendor Landscape
In its latest email archiving report, Info-Tech Research Group acknowledged CommVault for its "holistic content archiving solution" that offers extensive feature functionality for email archiving. Read the Info-Tech Email Archiving Vendor Landscape and learn why CommVault ranks as a 'Champion.'
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Help Desk Best Practices
A help desk is critical to the operations of an IT services business. As a centralized intake location for technical issues, it allows for a responsive and timely solution to get clients and their staff back to business as usual. In addition to handling immediate IT issues, a help desk performs several proactive tasks to ensure clients' IT systems remain operational and downtime is minimized. Thus, utilizing a help desk and following best practices can improve the productivity, efficiency and satisfaction of both clients and the IT service provider. Download the Help Desk Best Practices eBook for tips on implementing a best practice help desk in your IT services business.
