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Most Popular WhitePapers

  • Technology Creates New Connected Guest Experiences
    What distinguishes one hotel from another is the "new" guest experience. The use of new technologies is the key to improving a guest's stay. To support these technologies, hospitality organizations need a modern communications infrastructure. Read this executive brief for an overview of the new hospitality technologies impacting guest experiences today.
  • This Time, It's Personal
    Customers demand speed, convenience, and in-context experiences. Netflix, Mint Bills, and Clear Capital know their customers won't give them a second chance. Learn how these leaders use DataStax Enterprise to provide an experience their customers can't get anywhere else.
  • Enhancing Your Recovery Capabilities to Better Survive Today's Cyber Threats
    Ransomware and destructive attacks have changed the cybersecurity landscape. Modern business requires enhanced access to data to improve productivity, attract and retain customers, and run efficient supply chains -- making the network perimeter more difficult to defend. At the same time, criminals are no longer content to just steal information, instead extorting ransoms after encrypting data or sometimes seeking to cripple organizations by destroying their data.
  • How to Provide Global Service
    To meet the demands of an increasingly globalized world, companies of all sizes are finding that they need global customer support. The "follow-the-sun" model that provides 24/7/365 support was once only feasible for large companies with offices in different time zones. However, today, even small and mid-sized companies can provide outstanding, round-the-clock support. The key to success is in understanding the variety of ways to provide global customer support. Download this eBook from Zendesk for insights into: The factors to consider about your team and your customer's needs before going global What questions you should be asking about your company Choosing an approach to global support that suits your needs Download How to Provide Global Support to learn more key considerations and best practices for providing global customer support.
  • How to Find the Right Enterprise Mobility Management Solution for Today's Mobile Workforce
    With today's mobile workforce, companies need a way to provide secure access to enterprise and cloud applications and to protect corporate data on mobile devices. Addressing these matters makes the choice of the right enterprise mobility management (EMM) solution a critical decision. So what happens when an installed solution is phased out? That is the situation facing companies using the popular Good for Enterprise (GFE) mobile management solution. This eBook discusses today's mobile device management issues, what's needed in a suitable EMM solutions, and how VMware AirWatch® can help.
  • The Ultimate Guide to Exemption Certificates for Sales Tax Compliance
    Achieving sales tax compliance in today's complex environment is no easy feat. There are changing rates to calculate, evolving requirements to monitor, and a wide array of exemption certificates to manage. Companies must handle every step correctly, and each one is riddled with potential pitfalls. One of the most problematic parts of the compliance process is properly collecting, validating, and storing exemption certificates. Read this white paper to learn how exemption certificates work, when to collect them, and what steps to take so they remain valid and up-to-date.
  • Top Three Gaping Holes in Your Data Security
    Your IT team understands the importance of securing the network against data breaches from external threats. Regardless of your efforts, data breaches usually begin from inside your network, often due to lax or unenforced security policies. *Did you know? Insider threats are now the most prevalent cause of data incidents, representing nearly 70% of all data leaks. Are you doing enough to prevent the data leaks? In this whitepaper from Globalscape, you will learn: The three layers most commonly targeted: the network, the data, and the users Bad security practices within each layer that could be happening within your organization Why Managed File Transfer is a critical component of your cybersecurity strategy to overcome the bad practices described *2016 Data Security Incident Report, BakerHostetler
  • Everything You Ever Wanted to Know About Remote Workers
    Live Event Date: December 13, 2016 @ 2:00 p.m. ET / 11:00 a.m. PT Research tells us remote workers are happier, more productive, and feel more valued than other employees in their organization, which is good news for remote employees and their employers. They're also good for the business. But remote employees can still create challenges for some businesses and for members of their leadership and support teams. Oftentimes, the development of goals and expectations needs to be cleared for remote employees, and effective communication is more important than ever before. Attend this webinar to learn more about how your organization can better serve its remote employees and further improve the experience for all involved.
  • Recruit vs. Retain: The Real Cost of Hiring and Turnover
    Each of your employees represents an investment of time, money, and knowledge. While it may sometimes seem like a challenge to retain your employees, the benefits are clear: you end up with a workforce of experienced, dedicated, and driven contributors that function smoothly as a team. Companies that take steps to develop their workforce reap the benefits of improved workplace morale, productivity, and loyalty. Read this white paper to learn the five main reasons why good employees leave, along with the value of training and development towards employee retention.
  • High Growth Best Practices Guide
    What does high growth mean to your business? Ask your business peers that question and there will be critical elements and key priorities in common: the need for speed and efficiency, a future-proof technology strategy, and high-performance network connectivity, just to name a few. Of course, reliability, scalability, and security will also come up as indispensable aspects of any high-growth solution. This guide gives you an overview of the steps you need to build a foundation for sustainable growth -- the kinds of investments, drivers, and differentiators that are involved.