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Most Popular WhitePapers

  • The Total Economic Impact of PagerDuty Cost Savings And Business Benefits Enabled by PagerDuty
    Learn How A Global Entertainment Company Saw a 448% ROI Every business today uses software to manage systems, deliver products, and empower employees to do their jobs. But software inevitably breaks, and when it does, businesses lose money -- in the form of dissatisfied customers, missed SLAs or lost productivity. PagerDuty, an operations performance platform, solves this problem by helping operations engineers and developers more effectively manage and resolve incidents across a company's global operations. Learn about how PagerDuty showed big savings for a global entertainment company with about 700 engineers over three years. In addition to annual cost savings of up to $938,000 and a net present value (NPV) of $1,640,000, the customer reduced MTTR for critical issues, increased customer retention due to improved system availability, and improved productivity for business end users and engineers. Download the September 2014 commissioned study, The Total Economic Impact™ of PagerDuty to learn more. The study was conducted by Forrester Consulting on behalf of PagerDuty.
  • Dysfunction Junction: A Pragmatic Guide to Getting Started with DevOps
    There has been growing buzz about DevOps. DevOps is a methodology that unites the often separate functions of software development (Dev) and production and operations (Ops) into a single, integrated, and continuous process. DevOps is about breaking down the barriers between Dev and Ops. It leverages people, processes, and technology to stimulate collaboration and innovation across the entire software development and release process. Dev and Ops should always be part of an integrated process, but that's not always as easy as it sounds. You may be stuck in what we call "Dysfunction Junction." Read this eBooklet to learn about the pitfalls of DevOps, how you can avoid them, and how to get started on your DevOps journey.
  • Cloud Storage and Backup
    The proliferation of cloud computing options has begun to change the way storage is thought about, procured, and used. IT managers and departments need to think through how cloud options might fit into and complement their onsite data infrastructures. This white paper explains cloud storage and backup, providing advice about the tools and best practices for its implementation and use. Read this white paper for some useful takeaways about how to take advantage of cloud storage for high availability, backup and restore, archiving, business continuity, disaster recovery and other uses.
  • Hands-On Teams: Computrace Protects the Laptops of the Intelligrated Mobile Workforce
    The Intelligrated IT Department was concerned about potential laptop theft, and needed a solution that would allow them to track and secure laptops in the field. After researching available options, they chose Absolute Computrace.
  • Email Archives: No Longer Fit for Purpose?
    This paper examines the difficulties and pain points that organizations encounter as they seek to straddle the conflicting pressures of ever increasing email volumes on one hand, and the need for faster, more flexible accessibility on the other. It also explores what practices and policies are currently in use when it comes to archiving emails, and the ways in which businesses can improve practices in this crucial area. There are, for example, options available which can bring email archiving up-to-date, with e-discovery and archiving-driven solutions available in the cloud. But to what extent are they being accepted by businesses, and what are the barriers to the acceptance of these solutions? The white paper also identifies the obstacles to change and how they can be overcome, as well as the many advantages to be had for business as a whole from adopting modern archiving solutions.
  • DevOps Done Right: The How and Why of Versioning Environment Artifacts
    On-demand Event Event Date: October 29, 2014 It's well understood how critical version control is for code. However, its importance to DevOps isn't always recognized. The 2014 DevOps Survey of Practice shows that one of the key predictors of DevOps success is putting all production environment artifacts into version control. In this webcast, Gene Kim discusses these survey findings and shares woeful tales of artifact management gone wrong! Gene also shares examples of how high-performing DevOps organizations are sustaining high throughput of deployments, while preserving world-class reliability and stability. Featured Speaker: Gene Kim, DevOps Researcher & Author Gene Kim is co-author of The Phoenix Project: A Novel About IT, DevOps, and Helping Your Business Win, and he is hosting the DevOps Enterprise Summit, a three-day conference, assembling leaders of large, complex organization who are adopting DevOps are sharing their transformation stories from GE Energy, Macy's, Disney, Blackboard, Ticketmaster/LiveNation, Barclays Capital, US Department of Homeland Security, UK.gov , Nordstrom, Capital One, Raytheon and more.
  • Workstations: Disaster Recovery's Untouched Opportunity
    You already prepare for disasters. In fact, your customers expect it of you. You have plans in place to rebuild servers, network infrastructure, and critical data, right? If you're really on top of things, you have a plan for both natural disasters (such as earthquakes, floods, blizzards, landslides, lightning, and more) as well as man-made disasters (such as power failures, hazardous material spills, fire, and civil unrest), both of which can cause displacement from the business property or damage to a business. Let's play your plan forward just a bit. A disaster strikes that impacts the customer's entire building, you swoop in to save the day, execute your disaster plan and you get every bit of the network, servers and data back up and running. Then the grasshoppers begin to chirp. Why? Because no one thought to include workstations in the disaster recovery plan so no employees are connecting to said servers and getting any work done. Without workstations in the DR plan, your customer's business can't get back to being operational. Now we know why you need to care about workstations. So what do you need to recover? There are three basic parts to every workstation that should be considered when thinking about disaster recovery: The operating system, the applications, and the personal settings. Whether you are going to recover every workstation back to its last known state or just put a fresh copy of Windows and Office on every machine, it's obvious workstations need to be a part of the business continuity plan and, therefore, your recovery offering. To get a more in-depth look at the opportunity of offering workstation disaster recovery, read the white paper, Workstations: Disaster Recovery's Untouched Opportunity.
  • Moving Single Sign-on Beyond Convenience
    Over the years, single sign-on (SSO) has been the easiest, most convenient way for users to access what they need. However, there are identity and access management requirements that SSO can't solve - governance, provisioning and privileged account management to name a few. In this white paper, learn more about the benefits of SSO, and see why taking a flexible approach to single sign-on is critical in today's evolving application environments.
  • IDC MarketScape: Worldwide Service Desk Management Software 2014 Vendor Analysis
    The rapid proliferation of tablet, mobile, and BYOD devices accessing corporate IT resources deployed on dynamic virtualized and cloud infrastructures is significantly increasing the volume and complexity of the service desk's tasks and process. In response, service desk management software is evolving rapidly in order to provide IT practitioners with the tools necessary to deliver service and support for cloud, mobile, social, and big data technologies. If you're in the market for service desk management software, read this IDC report for a vendor assessment using the IDC MarketScape model.
  • Maximize MS Server 2003 Migrations with SanDisk Flash
    Migrating away from Windows Server 2003 is an investment in your organization's future, and there has never been a better time to begin the migration process. Take the next step to transform your datacenter by upgrading your server platform with leading edge Windows Operating Systems and SanDisk flash solutions.